To effectively scale up your business you need to focus on the big picture; not get bogged down in the day-to-day minutiae of staffing and scheduling management. What does it mean to ‘scale’ up your business though? In short: maximizing your growth while minimizing your efforts or in other terms, maximizing revenue by minimizing expenses – read on to see how a virtual outsourced Sales/Support team can help scale your business.
- Increased Talent Diversity – Utilizing a remote workforce grants you access to the best candidates to fill your needs, not just the best in your local area. Having available staff in varying time zones allows you to provide 24/7 phone responses to your customers without having to physically man your location.
- Customer Service – Consistency is key to good customer service. A virtual/outsourced Sales/Support team that utilizes proven scripting provides just that. Consistent customer service increases customer retention and solidifies your business’ reputation.
- Company Image – The person on the phone is often the ‘face’ of the company. Automated reception systems still have their place; as a backup, but many consumers find them impersonal and frustrating to navigate. By working with a virtual/outsourced Sales/Support team you can set your business apart from the pack by always having live agents available to answer and direct calls.
- Increased Productivity – Recent studies have shown that despite conventional thought; remote workers are more productive than their on-site counterparts. Unburdened by the distractions of the constant ‘hum’ of the office happening behind them; remote staff is better able to focus on and process the call in front of them. A virtual/outsourced team is able to distribute many accounts’ calls across team members ensuring consistent service during both low and high-volume times; without the waste of extra hands on-site ‘just in case it gets busy’.
- Reduced Overhead – Partnering with a virtual/outsourced Sales/Support team can save you exponentially on your overhead expenses while helping you increase your revenue. Eliminating the need for dedicated office space; furniture; equipment; supplies; etc. Reducing overall payroll expenses; the cost per month of the average service package is far less than the payroll for the average staff. This also alleviates a number of HR concerns: training; scheduling issues; sick days; vacation time – coverage of staffing holes etc.
As the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales and phone skills coaching. He fosters powerful partnerships and collaborations with leaders across various business sectors, establishing expectations, communicating vision, and escalating performance to maximize productivity and effectiveness.
Chris is an innovation-driven business executive with over 25 years of experience delivering leadership to teams of up to 75 overseeing development, launch, and sale of website lead acquisition, reconditioning process software systems, and technology that support automotive dealerships across the U.S., Canada, and Europe.
