Training a BDC representative is crucial for maximizing your overall customer service quality as well as getting a good ROI on expensive training.

Given the new realities of the internet and how it’s impacting the automotive industry, a business development center (dealership BCD) is a game-changer.

BDCs are game-changing appointment-setting services for dealerships that deliver a wide range of revenue-generating activities.

One of the fast-emerging new business trends is the business development center, or BDC. Automotive dealerships cannot dismiss this important revenue tool.

Many dealerships have started using a Business Development Center or BDC to bring in new business and to increase the effectiveness of

Let’s paint a picture. We’re in the showroom, and a customer is starting to get noisy at the other end. Our ears