This question gets me every time. I struggle, because as an advisor, our first concern is our customers in the waiting room,

We have all had that service call that starts with.… “My check engine light is on.… what’s wrong with my car? You

Having been in the car business for nine years now on the vendor side, I have seen it ALL without even having

Having a Virtual BDC is beneficial to dealerships nationwide. In most dealerships, the Receptionist initially handles all the inbound calls. Making them

Would a Virtual BDC be cost efficient for your dealership? It’s no secret that ROI is crucial. The cost of a Virtual

The Virtual BDC is becoming more and more popular for dealerships everywhere. During this pandemic, many dealerships are still not operating at

Do you know the difference between an “outsourced” BDC and a “virtual” BDC? A lot of people get the two confused. In

A Virtual BDC is made up of certified agents, thus producing best in class results on true sales opportunities. Agents go through

Are you familiar with a VBDC? A Virtual BDC is designed to take some of the work load off the dealership. The