One of the most glaring issues affecting dealerships today is the dismal state of their phone skills. It’s alarming to witness how
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One of the most glaring issues affecting dealerships today is the dismal state of their phone skills. It’s alarming to witness how
When it comes to training, there are an endless number of things that you can prioritize. While the specific issues you may
Sales agents spend much of their time on the phone, so it’s important for this time to be used effectively. While some
We have all had days where we walk around with what feels like electricity pulsing through our veins; we’re hitting all of
When you want to improve the quality of your phone calls, it can be challenging to know where to start. Even if
Have you ever noticed when the sales floor goes out for good third-party training that they come back with a pep in
Many dealerships have started using a Business Development Center or BDC to bring in new business and to increase the effectiveness of
Caller ID was created to make everyone’s lives easier. Sometimes in a dealership setting, it does, especially when a customer has a
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