We have all had days where we walk around with what feels like electricity pulsing through our veins; we’re hitting all of
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We have all had days where we walk around with what feels like electricity pulsing through our veins; we’re hitting all of
When you want to improve the quality of your phone calls, it can be challenging to know where to start. Even if
Have you ever noticed when the sales floor goes out for good third-party training that they come back with a pep in
Many dealerships have started using a Business Development Center or BDC to bring in new business and to increase the effectiveness of
Caller ID was created to make everyone’s lives easier. Sometimes in a dealership setting, it does, especially when a customer has a
We can do many things to stand out against the competition. Quality phone skills, streamlined processes, and even an up-to-date website. Yet
One of the most important things that you need to focus on with your phone agents is making sure that they are
Let’s paint a picture. We’re in the showroom, and a customer is starting to get noisy at the other end. Our ears
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