Mystery shopping companies are powerful customer service consultants that evaluate your team’s phone skills by simulating real on-the-job interactions.
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Mystery shopping companies are powerful customer service consultants that evaluate your team’s phone skills by simulating real on-the-job interactions.
Michael Speigl knew his dealerships needed an edge—that’s why he built the best BDC in Michigan, put Keryn Flanary in charge, and brought in Phone Ninjas.
Financing at the dealership offers many benefits for the customer, from negotiation flexibility to convenience. Car sales training should emphasize these advantages.
Automotive sales training is one of the most important areas an owner can focus on to increase revenues and deliver high-quality customer service.
It’s not enough to just call customers—you’ve got to invite them in ways that make it extremely likely they’ll show up for scheduled car sales appointments.
Training a BDC representative is crucial for maximizing your overall customer service quality as well as getting a good ROI on expensive training.
Given the new realities of the internet and how it’s impacting the automotive industry, a business development center (dealership BCD) is a game-changer.
Motorcycle sales training videos are crucial tools in the learning process, allowing large amounts of information to be delivered quickly and effectively
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