BDC Tips

Let’s paint a picture. We’re in the showroom, and a customer is starting to get noisy at the other end. Our ears

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

Let’s preface this article by saying it isn’t about beating anyone up. It’s about offering realistic insights into the struggles we’re currently

There are a few points to consider when debating on adding a service BDC. How big is your shop? What are your

Over the past few years, managers have been working to turn every stone in thedealership regarding opportunities. One phenomenal idea created is

When breaking down the job of a service advisor in terms of selling work, a question that can get asked sometimes needs

The automotive industry may feel like it is in constant flux, but there is actually a lot more stability than you might

If sales agents at your car dealership aren’t using text messaging, you could be missing out on generating quality leads and closing

“It’s just another trainer,” says the GM when reviewing the email the Dealer Principal sent him. There’s no doubt that a lot

“The customers are still coming to us. We don’t need your help – we’re good and more profitable than ever. Cars are

If the current economy is worrying anyone else, welcome to the madhouse. This isn’t the first-time interest rates have traveled north and

These days there is a crucial part of the car buying process that needs to be communicated very clearly to keep a

It’s no secret how much COVID-19 changed the automotive business. Many dealerships were shut down for months on end and others had

Servicing your vehicle has been an age-old activity for anyone who owns or drives a vehicle. With today’s world and technology advancing,