BDC Tips

I recently attended a seminar for business owners and in a customer-focused break out session, I heard a story that resonated with

I remember it like it was yesterday, the first time a car was discounted to make a deal. It was 1932, in

Modern shopping habits have changed drastically in the last 10 years and the changes have greatly empowered the customers. Consumers have access

Unfortunately, many businesses these days are not experiencing the same level of success they once celebrated. The medical industry is suffering from

A BDC is a business development center, an auto dealership department devoted solely to making outbound calls and taking inbound ones. Chances

That moment you reach for your wallet, and it’s not there. The panic sets in as you race to retrace your steps.

You’d be living under a rock if you hadn’t noticed that dealers cannot keep enough inventory on their lots right now. Heck,

Does your dealership have a business development center? Is it producing the level of leads you’re looking for? If the answer to

There are many opinions on whether or not one can truly multitask. However, those who have worked at the dealer level in

No matter the day of the week or time of the month, there was always one thing that stood above all else,

Would you schedule your entire sales team to be on the floor at opening time on a weekday? Probably not, because it

How many times have you been told by a vendor that your current efforts aren’t cutting it? If you don’t sign up

As the internet made way for a simpler car buying experience, many dealerships turned to a concept called a BDC, or Business

This question gets me every time. I struggle, because as an advisor, our first concern is our customers in the waiting room,

We have all had that service call that starts with.… “My check engine light is on.… what’s wrong with my car? You

Having been in the car business for nine years now on the vendor side, I have seen it ALL without even having

Having a Virtual BDC is beneficial to dealerships nationwide. In most dealerships, the Receptionist initially handles all the inbound calls. Making them

Would a Virtual BDC be cost efficient for your dealership? It’s no secret that ROI is crucial. The cost of a Virtual