Dealership Management

What Experts are saying: We all know that the mix of low inventory and higher prices on vehicles has affectedsales. The world,

Have you ever experienced a relationship with a vendor that went south because they failed to deliver on their word? Where they

You never hear a prize fighter say he fired his trainer directly after he won the championship belt, right? Well, that’s the

Make no mistake about it, car dealers have an uphill battle to fight when defending their reputation. The sleazy used car guy

Selling work over the phone is something that has been done since service centers opened, and this goes for independent centers as

Have you ever really thought about how you represent yourself? How about how your company represents itself? Branding your business is now

You’ve had one customer on a test drive, your next appt just showed up an hour early, and somehow you were the

I get it: sales calls are annoying. They are intrusive and constant, so why is it time to stop ignoring them? Because

We have all been to training before where the person providing the information to the group has clearly never walked a mile

Everyone is still adjusting to and figuring out how to best navigate the post-COVID ‘new normal’ and looking at ways to prevent

Should your company outsource or insource? It’s an easily debatable question and there are definite pros and cons on both sides. Yet

“EXCELLENCE IS THE GRADUAL RESULT OF ALWAYS STRIVING TO DO BETTER.”– Pat Riley, President of the Miami Heat There are obvious differences,

The Felicity Ace is a cargo ship that is midway between Germany and Rhode Island at the moment and it is on

If you’re watching the news, any news, over the past year and a half, since the COVID-19 restrictions were loosened across the

Let’s be honest, over the past two years how much time have you spent on hold with various companies? Whether it’s the

When you call a business with the expectation of impeccable service, how long does a bad experience stay at the top of

Some of you may remember using the above as a close back in the day. “Well Mr. Customer, you said this is

“If you’re not happy, there’s the door” might have worked circa 2019 (or 1978), though not recommended, but does that work now?