Dealership Management

Don’t you love a good headline? Those attention-grabbing headlines elicit a worst-case scenario, don’t they? I’ll leave it up to your imagination

Life Widgets is a must-have app for everyone – especially in automotive! One thing we often don’t think about is just how

Have you ever gone onto a dealership’s staff page to see employees switching positions? You’ll see a Sales Consultant becoming a BD

We often talk about “getting back to the basics” or the “block and tackle” method when we’re in need of a “reset”

Ohhh the dreaded transferred call. There are many times in business that streamlining a process is the best for the business and

Regardless of the business model, the dealership’s business models have changed over time, with dealers introducing business development centers, exchange managers in

At this point in time, we all know about the effects of negative press on specific industries, but for many years, the

Is a customer who did their research online but didn’t book an appointment still an appointment? The idea that the customer did

April 18th, 2001: I remember it like it was yesterday! I was in a brand-new suit, a lightly starched shirt and was

Have you ever given a live TED talk to your Sales Consultant or BD Agent while they’re on the phone – telling

If an “easy button” really existed we’d all have it jammed by now. Effortlessly fixing one issue at a time. Unfortunately, that’s

Looking back 15 years ago at my role as General Manager, I would approach everything differently. Some time ago, I thought that

The General Manager role isn’t an easy one, nor is it a role for the faint of heart. You need thick skin….

[vc_row][vc_column][vc_column_text]This is an interesting topic for me and I’m anxious for feedback. I liken this to similar questions posed after 9/11 and

[vc_row][vc_column][vc_column_text]We’ve all been the new guy on the block. A few days of “training,” also known as shadowing that “sales guy over

[vc_row][vc_column][vc_column_text]If there’s one thing we’re obsessed with in our industry – it’s our CRM workflows. We live and breathe by the workflow;

[vc_row][vc_column][vc_column_text]Every year we’re asked to create the same budget to then change it mid-month until about May and then stop paying attention