Getting Leads

A phone mystery shopper is just what your sales team needs to polish their skills. We’ll show you exactly how they’ll help your dealership succeed.

When I recently set out to purchase a new car, I was starkly reminded of the vast chasm between the ease of

The Illusion of Choice: Why Too Many Options Lead Nowhere in Auto Sales Picture yourself excitedly browsing a car dealership’s website and

Mystery shopping companies are powerful customer service consultants that evaluate your team’s phone skills by simulating real on-the-job interactions.

Caller ID was created to make everyone’s lives easier. Sometimes in a dealership setting, it does, especially when a customer has a

We’ve all come across the “just looking” tire kicker that hits our lot on a sunny Saturday afternoon or the one calling

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

With the start of the new year, you should be looking forward to what you can do to make 2023 a success

As a customer, there’s nothing worse than being ignored or getting a response to your inquirythat doesn’t answer any of your questions.

Using video to engage sales prospects is an effective way to provide information and enhance the customer experience. By creating engaging and

What is Active Coaching? Why’s it so important? How’s it so effective? It’s a check and balance, something that we do on

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

“You might be interested in a new vehicle and we’d possibly like to buy yours” said the sales consultant I overheard while

Have you ever pulled one of your Sales Consultants or BD Agents into your office because a lead didn’t get answered? And

Having the right products – tools and resources – on the dealer level can have a meaningful impact. But for every good product

Buyers are liars – it’s a saying we’ve all heard and used on the dealer level. We’ve also had conversations asking if

We’ve been dealing with strange times in the automotive industry recently with chip shortages and an insane gross market. This is not

I Hate Phone Calls I am a Gen X-er with a Millennial attitude towards the phone: Please don’t call me.  I will