Sales Growth

Phone mystery shops are an invaluable tool for evaluating employee customer service consistency and quality. They also can improve upsells and sharpen skills.

Sales team performance must be regularly measured to ensure your people are reaching their full potential. But what’s the best way to find the answers you need?

Tracking sales performance is more than combing through reports, it’s gathering highly accurate intel on the experience your customers have with your business.

In the fast-paced, competitive world of car sales, the attitude of “I don’t care, do you?” has become all too common. This

Morale is everything at a dealership, and finding activities that boost sales team motivation is one of the most important priorities for any GM or owner.

Every dealership invests in training, but do those dollars you’re spending make sense? Here’s how to improve sales performance with strategies that work.

When KPIs are trending below targeted ranges, a mystery shopper is just what the doctor ordered to right the ship quickly with a minimum of fuss.

What is mystery shopping? For those not familiar, it is a form of customer service evaluation where a trained, prepped agent poses as a customer.

It’s not enough to just call customers—you’ve got to invite them in ways that make it extremely likely they’ll show up for scheduled car sales appointments.

Automotive business consulting is the perfect tool to capitalize on the building market, so choose candidates who target the right areas of your dealership.

Automotive internet sales are exploding today, and phone scripts can be a key driver for raising these KPIs and improving customer service.

In this new digital age where dealerships are struggling to differentiate their brand, automotive service consulting can be an absolute game changer.

Automotive service consultants are a smart investment in your business. They will bring in outside knowledge, train your people, and help implement solutions.

Training is an ongoing reality of any business, and car dealerships are no exception. The right automotive business consultant can save you time and money.

The new normal in automotive sales is the position of internet manager. Car dealership survival now and looking forward to the future depends on it!

With so many people offering automotive consulting services and strategy advice, knowing what to look for in a great partner is more important than ever.

One of the greatest tools in a business’s toolbox is the mystery shopper. Automotive companies are wise to use them to get their team’s phone skills on point.

Phone training is the top automotive dealer solution for 2024. When properly done, it can boost sales, improve lead generation, and make your business stand out.