Is your auto business development center doing everything it can to maximize your ROI? Here’s how to measure performance—and what it takes to stay on top.
Is your auto business development center doing everything it can to maximize your ROI? Here’s how to measure performance—and what it takes to stay on top.
Business development centers are the lifeblood of a modern automotive dealership, but how can you tell if yours is living up to the hype?
Phone mystery shops are an invaluable tool for evaluating employee customer service consistency and quality. They also can improve upsells and sharpen skills.
For a business development center that runs on autopilot, you have to give your BDC manager the tools they need to succeed—starting with a training partner.
A business development center is an essential department any dealership would be wise to build. But to succeed, you have to know how to measure BDC performance.
An effective BDC agent is key to ensuring dealership growth and profitability. But how do you know they’re performing well and what can you do about it?
Your car dealership BDC office is the nerve center powering your entire business. But setting it up is not enough—it should always be improving.
Your BDC manager can send your appointment rates and monthly goals through the roof—but only if you back them up 100% with the right tools and training.
Sales team performance must be regularly measured to ensure your people are reaching their full potential. But what’s the best way to find the answers you need?
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