We have all been to training before where the person providing the information to the group has clearly never walked a mile

Everyone is still adjusting to and figuring out how to best navigate the post-COVID ‘new normal’ and looking at ways to prevent

Should your company outsource or insource? It’s an easily debatable question and there are definite pros and cons on both sides. Yet

“EXCELLENCE IS THE GRADUAL RESULT OF ALWAYS STRIVING TO DO BETTER.”– Pat Riley, President of the Miami Heat There are obvious differences,

The Felicity Ace is a cargo ship that is midway between Germany and Rhode Island at the moment and it is on

If you’re watching the news, any news, over the past year and a half, since the COVID-19 restrictions were loosened across the

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When you call a business with the expectation of impeccable service, how long does a bad experience stay at the top of

Some of you may remember using the above as a close back in the day. “Well Mr. Customer, you said this is