Don’t you love a good headline? Those attention-grabbing headlines elicit a worst-case scenario, don’t they? I’ll leave it up to your imagination

Life Widgets is a must-have app for everyone – especially in automotive! One thing we often don’t think about is just how

Have you ever gone onto a dealership’s staff page to see employees switching positions? You’ll see a Sales Consultant becoming a BD

We often talk about “getting back to the basics” or the “block and tackle” method when we’re in need of a “reset”

Ohhh the dreaded transferred call. There are many times in business that streamlining a process is the best for the business and

Regardless of the business model, the dealership’s business models have changed over time, with dealers introducing business development centers, exchange managers in

At this point in time, we all know about the effects of negative press on specific industries, but for many years, the

Is a customer who did their research online but didn’t book an appointment still an appointment? The idea that the customer did

April 18th, 2001: I remember it like it was yesterday! I was in a brand-new suit, a lightly starched shirt and was