Let’s be honest, over the past two years how much time have you spent on hold with various companies? Whether it’s the

When you call a business with the expectation of impeccable service, how long does a bad experience stay at the top of

Some of you may remember using the above as a close back in the day. “Well Mr. Customer, you said this is

“If you’re not happy, there’s the door” might have worked circa 2019 (or 1978), though not recommended, but does that work now?

Don’t you love a good headline? Those attention-grabbing headlines elicit a worst-case scenario, don’t they? I’ll leave it up to your imagination

Life Widgets is a must-have app for everyone – especially in automotive! One thing we often don’t think about is just how

Have you ever gone onto a dealership’s staff page to see employees switching positions? You’ll see a Sales Consultant becoming a BD

We often talk about “getting back to the basics” or the “block and tackle” method when we’re in need of a “reset”

Ohhh the dreaded transferred call. There are many times in business that streamlining a process is the best for the business and