What’s the first step of a call? This is easy because any great salesperson knows it’s always the same–to set up an

A first impression has long-lasting effects on a customer whether you want to believe it or not. If the foundation is weak,

Without knowing the proper techniques, getting contact information isn’t the easiest task in the world. It seems fairly simple: ask for a

We know what the best thing to say is, and we know precisely when to say it. With our guide, when someone

A phone mystery shopper is just what your sales team needs to polish their skills. We’ll show you exactly how they’ll help your dealership succeed.

When I recently set out to purchase a new car, I was starkly reminded of the vast chasm between the ease of

The Illusion of Choice: Why Too Many Options Lead Nowhere in Auto Sales Picture yourself excitedly browsing a car dealership’s website and

Mystery shopping companies are powerful customer service consultants that evaluate your team’s phone skills by simulating real on-the-job interactions.

Caller ID was created to make everyone’s lives easier. Sometimes in a dealership setting, it does, especially when a customer has a