Caller ID was created to make everyone’s lives easier. Sometimes in a dealership setting, it does, especially when a customer has a

We’ve all come across the “just looking” tire kicker that hits our lot on a sunny Saturday afternoon or the one calling

Updated for 2025 With the start of the new year, you should be looking forward to what you can do to make

As a customer, there’s nothing worse than being ignored or getting a response to your inquirythat doesn’t answer any of your questions.

Using video to engage sales prospects is an effective way to provide information and enhance the customer experience. By creating engaging and

What is Active Coaching? Why’s it so important? How’s it so effective? It’s a check and balance, something that we do on

“You might be interested in a new vehicle and we’d possibly like to buy yours” said the sales consultant I overheard while