Do you ever call an organization’s customer service line and hope that you get someone on the phone that is friendly and
Do you ever call an organization’s customer service line and hope that you get someone on the phone that is friendly and
How much is enough? This question could be posed for anyone and anything. However, when we start to get down to brass
Customer service is extremely important. We get that. But one thing we might not notice, or suspect is that not everyone is
It’s been a trend in the recent year to send an associate to a customer instead of having the customer come to
Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor? Every
Calling the customer for a big job in the shop: The car is on the lift, tying up a bay, you know
My question to you is, why are we alerting dealerships to everything that their salespeople are doing wrong if they don’t know
I want to share something that I hope will help on your future calls. Working as a phone trainer in the industry
Most of us have faced the hard reality of a bad month. Whether that’s missing the monthly manufacturer stairstep after we “realized”