I want to share something that I hope will help on your future calls.  Working as a phone trainer in the industry

Most of us have faced the hard reality of a bad month. Whether that’s missing the monthly manufacturer stairstep after we “realized”

Are You Equipped to Tackle Incoming Calls? Having a reliable process for your incoming calls is essential. By having a solid process, you get a

[vc_row][vc_column][vc_column_text] There’s more to a quality phone script than just words written down for your dealership to follow. A quality phone script

Responding to Internet Leads It’s ingrained in most of our DNA to answer a lead as soon as possible and for good