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Onsite & Virtual Dealership Training

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Expedite Results with instructor-led
training

Our Instructor-led training is a one-day dealership sales seminar focusing on increasing appointment set rates, turning leads into lifelong clients, and perfecting the inbound and outbound sales process. Whether you’re an Active Coaching client or just beginning your car salesman phone training, we invite you to participate in our highly effective training session
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MEET THE TRAINERs

MIKE HOYSER IS A DYNAMIC SALES SENSEI

VICE PRESIDENT | TRAINING

Mike Hoyser

A Dynamic Sales Sensei

  • Professional Selling 25+ Years
  • Hands-on experience working with small, medium and fortune 100 Businesses
  • 7 years international sales (Ireland to Israel)
  • 10+ years of dedicated automotive experience (retail and consulting)
  • Trained in 300+ dealerships across the US and Canada
  • Instruction was vetted and approved for OEM co-op assistance by two separate OEMs

Mike Hoyser is a Dynamic Sales Trainer focusing on the phones, which continues to be the single largest profit leak in retail businesses. Hoyser brings a sustained and prolific record of achievement in driving results across multiple industries into each training.

He’s a solutions-focused business strategist and is particularly effective in business development, driving sustainable results on telephones, consultative selling, and identifying new revenue potential.

National Training
Director

Jaime Poulin

  • 25+ years of Retail Automotive Sales and Service
  • Progressive and relevant experience from the reconditioning bay to General Manager
  • Professional Sales and Management Process trainer in over 200 stores Nationwide
  • Inbound and Outbound Phone skills Trainer in over 200 stores Nationwide
  • Internet trainer
  • CRM process trainer

Dedicated Instructor-Led Sales Training

Instructor-led training is offered both via webinar or onsite at your store! These sessions cover our 7-Step Inbound Process, our 10-Step Outbound Process, and our 10-Step Objection Handling Process. These techniques are specifically crafted to increase appointment set and show rates the right way. Your team will receive the same material, expertise, and value whether the sessions are facilitated online or in person.
ONSITE IN-PERSON TRAINING

Onsite Training

There’s no more effective approach than inviting Mike Hoyser, our Vice President of Training, to come to your site and lead a comprehensive seminar on phone skills training.

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VIRTUAL ONLINE TRAINING

Virtual Training

Our online training mirrors the in-person training we provide without the cost of travel expenses. We offer sessions on a monthly basis, making it faster and easier to enroll your new hires in our seminar and transform them into Phone Ninjas.

LEARN ABOUT ONLINE TRAINING

SESSION PREVIEWS

  • 7 Step Inbound Process
  • 10 Step Outbound Process
  • 10 Step Objection Handling Process
  • 5 Step Service Process
  • 5 Step Parts Process
  • Operator Process
  • Unsold Customers
  • Internet Customers
  • Past Customers
  • Referrals
  • Proper CRM Usage
  • Mail & Internet Sales Technique
  • Prospecting Basics with Service Customers, Referals, on Social Media & Videos

faqs

A: The only difference is the obvious, one is onsite and the other is interactive via Zoom meeting – the same material is covered and in the same format.

A: We do, while there’s no substitute for ongoing active coaching and monthly one-on-ones with our coaches, the trainer-led sessions, whether onsite or virtual, are VERY powerful and reinforce that which is taught in our foundational sessions.

A: With proper management support, this “shot in the arm” will drive immediate increases in appointment set and show rates.

A: Absolutely, you may choose to have trainer-led sessions only (onsite or virtual) with or without our active coaching, one-on-ones, and mystery shops.
A: Our most powerful stores deploy our ongoing active coaching which comes with well-placed mystery shops and monthly one-on-one sessions with each customer-facing agent. Then, they old a quarterly “tune-up” with our instructor-led training!

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