Ready to Double Your Dealership Appointment Set Rates?

Our experts actively coach each call by monitoring, scoring, and reporting to improve overall performance. This led to an average appointment set rate of 86%.

What You’ll Get With Our Coaching and Software:

Reviews

"The skills you learn from Phone Ninjas will take you from doing hit or miss calls, to strong productive calls. You’ll have better rapport, solid appointments, and more sales."

“It is extremely hard to find even average customer service these days. Phone Ninjas is literally above and beyond any and all expectations you could ever want when it comes to customer service and response time. I'm in the sales world myself, and I put my all into making every effort and hope to receive the same in return- but I have to say, these guys work around the clock!!! Literally. They even beat my timing to inquiries. Lol. If you don't believe me, find out for yourself”

"Phone Ninjas has helped my team grow tremendously! From creating confidence on the phone, building customer relationships and ultimately scheduling more appointments, Phone Ninjas has all of tools to help your team succeed.”

"Phone Ninja and the coaches have helped assist our team here at Wesley Chapel Toyota for many years. Phone Ninja coaches has coached our Team on our sales calls, and we have improved our overall appointment setting in the BDC Department. Thank you, Phone Ninja for all you do!”

"Phone Ninjas has been a product that stands the test of time. Their product worked in 2014 when I first found out about them and it still works now in 2023. Simple clear and concise communication will always take your team to the next level; and Phone Ninjas actively coaches sales and service associates to do exactly that.”

Features

Phone Coaching

With our active coaching method, we monitor, score, and report calls then provide personalized coaching based on the results to increase appointment set rates.

Mystery Shopping

We examine your store’s communication points online and provide a personalized report detailing strengths, weaknesses, opportunities, and threats.

1:1 Coaching Sessions

These personalized, 20-minute live conversations with a certified Phone Ninjas coach include detailed reviews, roleplays, session notes, and progress tracking.

Perfect Score Contest

Each quarter, perfect scores are entered into a random drawing for a chance to win a trip to Hawaii, including hotel and airfare for six nights, plus $1,000 spending money.

No-Commitment Coaching, on Your Terms

Ongoing does not mean inflexible. We’ll work with you under a month-to-month agreement. Our dealership sales coaching services are affordable, with straightforward, transparent pricing and no setup fees.

About Phone Ninjas

The Phone Ninjas team offers expertly developed dealership training programs designed to support every department–sales, service, and parts. With over a decade of use cases, the Phone Ninjas program is proven to increase live customer appointments from phone and digital channels from the industry average of 20% to over 60-80%+.