In today’s competitive automotive industry, staying ahead of the curve is crucial for dealerships to thrive. One way to achieve this is

Scripts aren’t just important, they’re critical! And it’s not just the importance of scripts themselves but the strict adherence to them with

In an era where technology is continually advancing, the art of mastering telephone skills remains crucial. Whether it’s for personal connections or

In the era of emails, text messages, and video calls, one might think that telephone etiquette has taken a backseat. However, this

It’s one thing to be great on the phone, have efficient systems in place, or even flaunt a sleek, modern website. But,

One of the most glaring issues affecting dealerships today is the dismal state of their phone skills. It’s alarming to witness how

When it comes to training, there are an endless number of things that you can prioritize. While the specific issues you may

Sales agents spend much of their time on the phone, so it’s important for this time to be used effectively. While some